AC repair
Capacitor, contactor, compressor, refrigerant leak. Diagnosed on the first visit, priced before we touch a tool.
78%fixed on the first visit
Dispatch online 6 crews in Phoenix
The AC failed.
We answer at 2am.
Emergency heating and cooling across the Phoenix valley. A dispatcher picks up in person, and there is no overtime charge.
- 47min
- median arrival across the valley
- 24/7
- a person answers, not a voicemail box
- $0
- overtime charge, at any hour of any day
- 78%
- of calls finished on the first visit
What we are actually dispatched for
Residential and commercial, repair and replacement, cooling and heating. Every card carries the number that matters most for that job.
AC installation and replacement
Manual J load calculation before a tonnage is quoted. R-454B ready equipment, permit pulled, old unit hauled.
2-5tonresidential sizing range
Heating and furnaces
Gas furnace service, heat exchanger inspection and safety shutdown testing. Phoenix nights hit the thirties.
96AFUEhigh efficiency furnaces
Heat pumps
One system, both directions. In a climate that barely freezes, an HSPF2 rated heat pump usually wins on running cost.
8.5HSPF2typical heating efficiency
Ductwork
Static pressure tested, leakage measured. A perfect condenser feeding a leaking attic duct run is a wasted purchase.
0.50in. w.c.target total static pressure
Indoor air quality
Monsoon dust, construction silt and pollen. Filtration sized to your blower, not sold from a catalogue.
13MERVthe practical Phoenix sweet spot
Commercial HVAC
Rooftop package units, split systems and walk-in refrigeration. Planned maintenance with a named account engineer.
4hrcontract response target
What happens after you call
Five steps, the same five every time, whether it is a Tuesday morning tune-up or a Sunday at 3am.
You call
A dispatcher in our Phoenix office picks up, day or night. They ask what the thermostat says, whether the outdoor fan is turning and whether the breaker has tripped, because those three answers decide what goes on the truck.
We dispatch
The board picks the nearest crew with the right parts already on board, not simply the nearest crew. You get a name, a photograph and a live arrival window by text.
We diagnose
Gauges on, amp clamp on, static pressure measured. We read the system rather than guess at it, and you see the numbers we are reading while we read them.
We fix
The price is quoted in writing before a tool is picked up, and it does not move afterwards. Trucks carry capacitors, contactors, motors, ignitors and refrigerant, so most calls end the same night.
We follow up
A call two days later to confirm the system is holding, and the readings from your visit go on file so the next technician starts from data rather than from scratch.
Why equipment dies faster here
Phoenix is harder on an air conditioner than almost anywhere in the country
Manufacturers rate cooling equipment against a 95 degree outdoor design day. Phoenix spends most of the summer above that, and in 2026 the city ran a record streak of consecutive days at or over 110.
That is why our maintenance specification for a Phoenix home is not the one a manufacturer writes for a national audience. Two coil washes a year, not one.Capacitor microfarad trended rather than merely checked. Static pressure measured on every visit, because a system fighting bad ductwork in this heat does not last.
115 degree design days
A condenser rated for 95 degrees is working far outside its comfortable range for three months a year. Head pressure climbs, current draw climbs, and the components nearest the heat give up first.
Monsoon dust in the fins
A haboob drives fine silt straight into the condenser coil. The coil stops rejecting heat, so the compressor works harder for less cooling, and the capacitor beside it cooks.
Attic air handlers
The Phoenix default puts the indoor unit in a 150 degree attic. Every leak in the supply duct pulls that air into your rooms, and every condensate failure shows up on your ceiling.
Hard water scale
Valley water leaves scale in condensate lines and drain pans. A blocked line trips the float switch, the system shuts down, and it reads to a homeowner as a dead air conditioner.
What the calls looked like
Every card carries the job, the neighbourhood and the minutes between the phone ringing and a truck on the driveway.
4.8
Called at 11:40pm on a 114 degree day with a newborn in the house. Truck was on the driveway inside forty minutes. Dead capacitor, replaced, cold air before 1am.
Marisol BracamonteAhwatukee Foothills, PhoenixJul 2026
Three other companies quoted a 5 ton without measuring anything. Thermal ran a Manual J, came back with 4 ton, and my July bill dropped ninety dollars against last year.
Dane OkonkwoDobson Ranch, MesaJun 2026
Upstairs had been hot for two summers and two contractors told me I needed a new system. It was a seized damper motor. Two hundred dollars and one afternoon.
Priya RaghunathanMcCormick Ranch, ScottsdaleAug 2026
They measured static pressure before and after and left me the printout. Back bedroom went from useless to actually cold. Nobody had ever measured anything at this house before.
Gil FerranteSunnyslope, PhoenixMay 2026
Took two visits to find the leak, which they warned me about up front and did not charge me for the second trip. Honest about the fact that my system is on borrowed time.
Roseanne VillalobosSuperstition Springs, MesaJul 2026
The technician talked me out of the more expensive system I had already decided to buy. Explained why the extra SEER2 would not pay back at my runtime. Permit and inspection handled.
Tobias WehrleArcadia, PhoenixMar 2026
Monsoon dust storm knocked out half the block. They still made it in under thirty-five minutes and cleaned the coil while they were here.
Ana Lucia SerranoOld Town, ScottsdaleAug 2026
Our restaurant lost the kitchen RTU on a Saturday service. Contract response target is four hours and they were on the roof in ninety-six minutes.
Warren KittredgeDesert Ridge, PhoenixJun 2026
Demonstration reviews. Names are invented; the neighbourhoods are real places in the Phoenix metro.
Maintenance plans
Coil washes before July, a heat exchanger check before December, and a flag on your address so the board puts you ahead of walk-in calls.
Most Phoenix homes
Dispatch
Both seasons covered and your address is flagged for priority on the dispatch board. This is the plan most Phoenix homes should be on.
$26per month
2 visits per year
Start the Dispatch plan- Everything in Baseline
- Spring cooling and autumn heating visit
- Heat exchanger inspection with combustion analysis
- Total external static pressure measured and logged
- Priority position on the dispatch board, ahead of non-plan calls
- No overtime charge, ever, including holidays
- 15% off repairs and 1 free MERV 11 filter per visit
- Coil wash included both visits
Baseline
One system, one visit a year, and you stop paying the diagnostic fee.
$14per month
1 visit per year
- Annual cooling tune-up with 21-point check
- Refrigerant charge verified by superheat and subcooling
- Capacitor microfarad reading recorded and trended
- Condensate line clear and treat
- Waived $89 diagnostic fee on every call
- 10% off repairs
- Heating side inspection
- Priority dispatch
Command
For multi-system homes and anyone who wants the equipment monitored rather than merely visited.
$44per month
3 visits per year, up to 3 systems
- Everything in Dispatch, for up to three systems
- Third mid-summer coil wash and charge check
- Annual duct leakage test with a written report
- Smart thermostat runtime review each quarter
- 20% off repairs
- Equipment replacement credit that accrues $100 a year, up to $1,000
Not an emergency? Get it looked at before July.
A tune-up in March costs a fraction of a compressor in July, and financing is available on replacements from 0% APR.
The questions the dispatcher hears most
Straight answers, including the ones that lose us work.
Do you really answer at 3am?
A person answers, not a voicemail box and not a call centre in another state. Our dispatchers work out of the Phoenix office on a rotating night shift. Between June and September we run two dispatchers overnight because that is when the volume is.
Is there an overtime or after-hours charge?
No. Our rate at 2am on a Sunday in July is the same rate as 10am on a Tuesday in February. We took the after-hours premium out in 2019 because in this climate a night-time failure is not a luxury call, it is the normal case.
How fast will someone actually arrive?
Median arrival across the metro over the last twelve months was 47 minutes. Central Phoenix, Tempe and Ahwatukee usually beat that. Surprise, Queen Creek and Cave Creek usually do not. The dispatcher gives you a real window on the call, and if the crew is running late you get a text, not silence.
What does a diagnostic cost?
A flat $89, credited against the repair if you go ahead. You get the price of the repair in writing before any work starts. We do not quote hourly, so a slow diagnosis is our problem and not your bill.
Should I repair or replace?
Our working rule: if the repair costs more than a third of a replacement and the system is past year twelve, replacement usually wins. Two things override that arithmetic. An R-22 system with a failed compressor is almost never worth repairing because the refrigerant is out of production and the parts supply has dried up. And a system still inside its compressor warranty is often worth keeping even when it looks marginal on paper.
Why does monsoon season wreck air conditioners?
Two reasons. Dust driven into the condenser fins insulates the coil, so head pressure climbs, the compressor works harder and draws more current, and the capacitor sitting next to it cooks. Then the humidity spike loads the evaporator with latent work it does not normally do here, and any marginal system starts freezing up. A coil wash before July is the cheapest insurance in the Phoenix homeowner budget.