Scheduled
24 hrresponse target
2 visits a year
- Filter and belt changes
- Coil wash both visits
- Written condition report
- Refrigerant charge verified
Rooftops, refrigeration and controls
Commercial HVAC that treats downtime as the actual cost
A restaurant losing its kitchen unit on a Saturday is not losing a repair bill. It is losing a service. Our contracts are written around that, not around visit counts.
- critical contract response
- 4 hr
- trucks, all directly employed
- 22
- including out of hours
- 7 days
- trading in Phoenix since
- 2009
Where our commercial work actually is
Restaurants and bars
Kitchen make-up air, exhaust balance and walk-in refrigeration. We work around service, not through it.
Retail and grocery
Rooftop package units and display refrigeration, with after-hours scheduling so the shop floor never closes for us.
Medical and dental
Tight temperature and humidity bands, documented, with filtration to the specification your accreditation requires.
Warehousing and light industrial
Evaporative cooling, high-volume ventilation and spot conditioning for pick faces and offices.
Offices and coworking
Zoning, controls and economiser commissioning, so meeting rooms stop being hot and the lobby stops being cold.
Multi-site portfolios
One account engineer, one asset register and one monthly report across every location you run.
Rooftop package units age in public
A rooftop package unit in Phoenix lives its whole life in direct sun on a hot deck. It accumulates run hours faster than the same equipment anywhere cooler, and it fails on a predictable curve if anybody is watching the curve.
Most facilities we take over have no asset register at all. The first thing we do is build one, and it usually pays for the first year of the contract by itself, because it shows which two units are about to take the whole budget.
Asset register first
Every unit tagged, photographed, model and serial recorded, with age and refrigerant type. You cannot plan capital spending on equipment nobody has listed.
Condition scored, not described
Each unit gets a score against coil condition, compressor amps, control health and cabinet integrity, trended visit over visit.
Replacement forecast
A three-year forecast of which units are approaching end of life, so a rooftop swap becomes a budget line rather than an emergency.
One escalation path
A named account engineer and a direct number. Not a ticket queue that starts from scratch every time you call.
Three response commitments
Priced per unit after a site survey, because a two-unit dental practice and a fourteen-unit grocery store are not the same problem.
Priority
8 hrresponse target
4 visits a year
- Everything in Scheduled
- Quarterly attendance
- Economiser and controls check
- Asset register maintained
- Capital planning forecast
Critical
4 hrresponse target
6 visits a year
- Everything in Priority
- Named account engineer
- Held spares on your equipment
- Out of hours as standard
- Monthly portfolio reporting
What our commercial vans carry
Package units
3 to 25 ton
Gas-electric and heat pump rooftops, single and multi-stage, with economiser controls.
Split systems
Up to 20 ton
Ducted splits and VRF branch units for offices, server rooms and back-of-house.
Refrigeration
Walk-in
Coolers and freezers, condensing units, evaporators, defrost controls and door seals.
Make-up air
Kitchen
Balance between exhaust hood and make-up air, which is why the dining room door is hard to open.
Controls
BACnet
Commissioning and fault-finding on building controls, including the economiser that has been stuck shut for two years.
Evaporative
Industrial
Direct and indirect evaporative cooling for warehouse spaces where refrigerated air is not economic.
Commercial questions
Should I repair or replace?
Our working rule: if the repair costs more than a third of a replacement and the system is past year twelve, replacement usually wins. Two things override that arithmetic. An R-22 system with a failed compressor is almost never worth repairing because the refrigerant is out of production and the parts supply has dried up. And a system still inside its compressor warranty is often worth keeping even when it looks marginal on paper.
Are you licensed?
Yes, licensed, bonded and insured with the Arizona Registrar of Contractors. This is a demonstration website, so the licence number shown in the footer is an obvious placeholder rather than a real registration. On a live site you should be able to take the number straight to the ROC website and verify it, and you should do exactly that with any contractor you hire.
Is there an overtime or after-hours charge?
No. Our rate at 2am on a Sunday in July is the same rate as 10am on a Tuesday in February. We took the after-hours premium out in 2019 because in this climate a night-time failure is not a luxury call, it is the normal case.
Request a site survey
We walk the roof, build the asset register and give you a contract price per unit. There is no charge for the survey.