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A smart thermostat glowing on a dark interior wall at night
Cheaper than the failure it prevents

A tune-up in March costs a fraction of a compressor in July

Maintenance plans in this trade have a bad reputation, mostly because they are sold as insurance and then do not behave like insurance. Here is exactly what ours is and is not.

(602) 555-0148Compare the plans
a month for the entry plan
$14
coil washes a year, not one
2
diagnostic fee on any call
$0
point cooling inspection
21

Maintenance plans

Coil washes before July, a heat exchanger check before December, and a flag on your address so the board puts you ahead of walk-in calls.

Most Phoenix homes

Dispatch

Both seasons covered and your address is flagged for priority on the dispatch board. This is the plan most Phoenix homes should be on.

$26per month

2 visits per year

Start the Dispatch plan
  • Everything in Baseline
  • Spring cooling and autumn heating visit
  • Heat exchanger inspection with combustion analysis
  • Total external static pressure measured and logged
  • Priority position on the dispatch board, ahead of non-plan calls
  • No overtime charge, ever, including holidays
  • 15% off repairs and 1 free MERV 11 filter per visit
  • Coil wash included both visits

Baseline

One system, one visit a year, and you stop paying the diagnostic fee.

$14per month

1 visit per year

  • Annual cooling tune-up with 21-point check
  • Refrigerant charge verified by superheat and subcooling
  • Capacitor microfarad reading recorded and trended
  • Condensate line clear and treat
  • Waived $89 diagnostic fee on every call
  • 10% off repairs
  • Heating side inspection
  • Priority dispatch
Choose Baseline

Command

For multi-system homes and anyone who wants the equipment monitored rather than merely visited.

$44per month

3 visits per year, up to 3 systems

  • Everything in Dispatch, for up to three systems
  • Third mid-summer coil wash and charge check
  • Annual duct leakage test with a written report
  • Smart thermostat runtime review each quarter
  • 20% off repairs
  • Equipment replacement credit that accrues $100 a year, up to $1,000
Choose Command
Inside a maintenance visit

Eight things that happen every time, with numbers written down

The industry version of this visit is a filter change and a quote for something else. This is the actual list our technicians work through.

  1. Coil wash, outdoor

    Fins cleaned with a coil-safe chemical and rinsed. This is the single highest-value fifteen minutes of the visit in a dust climate.

  2. Capacitor under load

    Microfarad measured against the nameplate and written on the file. A capacitor drifting toward its tolerance limit is a summer failure we can pre-empt.

  3. Charge by superheat and subcooling

    Not by pressure alone, and not by feel. If the charge is off, that is a finding with a number attached.

  4. Total static pressure

    Logged every visit so a slow decline in airflow shows up as a trend rather than as a frozen coil in July.

  5. Condensate line cleared and treated

    Hard water scale removed, tablets left in the pan, float switch proved. This prevents the shutdown that reads as a dead system.

  6. Electrical inspection

    Contactor contacts, connection torque, wire condition and amp draw on the compressor and both motors.

  7. Delta T across the coil

    The temperature split between return and supply. Outside 18 to 22 degrees, something is wrong and we chase it.

  8. Written report, left with you

    Every reading, with last visit alongside it, so you can see what changed rather than take our word for it.

What a plan is not

Priority dispatch is the part people underestimate. On a 115 degree Tuesday in July we will take more calls than we have crews, and the board has to choose. Plan addresses are flagged, and they are chosen first.

That is the whole product. Two well-executed visits a year, a waived diagnostic, a discount on repairs, and a position in a queue on the day the queue actually matters.

  • It is not a warranty

    It covers scheduled labour, waives your diagnostic and discounts repairs. Parts are not included. Plans that blur this line generate the angriest calls in this industry.

  • It is not a lock-in

    Month to month, cancel any time, no fee. If we are not earning it, stop paying for it.

  • It is not a sales visit

    Our technicians are not on commission. Nobody arrives at a maintenance visit with a target for replacement quotes.

  • It is not automatic renewal by stealth

    You get an email before each visit is due and before each annual price review. No silent increases.

A clean pleated air filter beside one clogged grey with Arizona desert dust

Plan questions

Can I cancel a maintenance plan?

Yes, any time, with no cancellation fee. Plans are month to month. If you cancel partway through a plan year and have already used both visits, we bill the difference between what you paid and the walk-in price of those visits.

Does a plan cover parts?

No. A plan covers labour for scheduled maintenance, waives your diagnostic fee, and discounts repairs. It is not a warranty. We are explicit about this because plans that blur the line generate the angriest phone calls in this industry.

Why does monsoon season wreck air conditioners?

Two reasons. Dust driven into the condenser fins insulates the coil, so head pressure climbs, the compressor works harder and draws more current, and the capacitor sitting next to it cooks. Then the humidity spike loads the evaporator with latent work it does not normally do here, and any marginal system starts freezing up. A coil wash before July is the cheapest insurance in the Phoenix homeowner budget.

Does hard water affect my air conditioning?

Indirectly, and more than people expect. Valley water is hard, and scale builds up in condensate drain lines and pans. A blocked drain trips the safety float switch and the system shuts down, which reads to a homeowner as a dead air conditioner. It also accelerates corrosion in the drain pan itself. Clearing and treating the line is a standard part of every maintenance visit for exactly this reason.

What actually breaks most often?

Run capacitors, by a wide margin. They are a cheap component that lives inside a metal box sitting in 115 degree sun, and heat is what kills them. After that: contactors with pitted or welded points, condenser fan motors, and clogged condensate drains tripping the float switch. Compressor failure is much rarer than the industry likes to imply, and any company that reaches for it as a first diagnosis deserves a second opinion.

Get on the plan before the queue forms

Sign up any month of the year. If you join between March and May we will schedule the cooling visit before the first 110 degree day.

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